JellyFil Official Website › Contact & Support
Contact JellyFil support
Anything to do with an order — tracking, changes, refunds — goes to +1 (507) 448-8190. Anything to do with this website goes to [email protected].
The two desks are separate and cannot cover for each other: the website inbox has no access to order records, and sending an order question there is the most common reason a reply takes longer than it should.
Tracking, changes & refunds
Phone: +1 (507) 448-8190
Mon–Fri 9:00am–6:00pm ET · Sat 10:00am–2:00pm ET
Email: [email protected]
Use this desk for: where is my parcel, changing an address before dispatch, a missing bonus-guide
email, starting a refund, or matching a bottle to the batch record. Have your order ID ready.
This website
Email: [email protected]
Mon–Fri 9:00am–5:00pm ET
Use this inbox for: a page that will not load, a typo or factual correction, a privacy request,
or a press enquiry. Corrections are welcome and get made on the page itself, with the review date
moved forward when that happens.
Contact forms
Both forms open your email client with the message already written, addressed to the right desk. Prefer the phone for anything urgent.
General enquiry
Questions about the product, the website, privacy or press.
Order, tracking & refund
Anything with an order ID attached to it.
Where JellyFil is run from
Everything on one sheet, for orders and for post.
- Website
- jellyofil.com — the official JellyFil website
- Distributor
- Instituto Experience — USA Authorized Distributor
Lakeland, FL 33804, United States - Returns address
- 11870 62nd St N
Largo, FL 33773, United States - Orders phone
- +1 (507) 448-8190 — Mon–Fri 9:00am–6:00pm ET, Sat 10:00am–2:00pm ET
- Orders email
- [email protected]
- Website email
- [email protected] — Mon–Fri 9:00am–5:00pm ET
- Batch on record
- JF-26/E-2219 · 2026 Cycle E · certificate JF-2219-26-OF
Do not post bottles back without calling first. A refund starts with the phone call, and a parcel arriving without a name, email address and order ID inside cannot be matched to a purchase. The full sequence is on the guarantee page.
Four questions already answered
- ✓ Where is my order? Tracking is in the order email. Shipping & tracking →
- ✓ How do I get a refund? Call inside 60 days of purchase. Full steps →
- ✓ Is my bottle genuine? Lot JF-26/E-2219 on the base. Verify →
- ✓ What is in it? Nine named ingredients in an 82 mg blend. The panel →
Ready to order?
Or call +1 (507) 448-8190 and place it with a person, Monday to Saturday.
$294 — six bottles at $49 each
Order JellyFil On The Official WebsiteFree US shipping · 60-day money-back guarantee · no subscription · batch JF-26/E-2219