JellyFil Official Website › Refund Policy
JellyFil refund policy
This policy sets out how refunds work for JellyFil orders placed on jellyofil.com. It forms part of our terms and conditions, and the practical walkthrough sits on the guarantee page.
1. The window
Every JellyFil pack carries a money-back window of 60 days from the date of purchase — not from the date of delivery. Shipping time counts inside the window.
2. How to start a claim
Claims are started by telephone on +1 (507) 448-8190, Monday to Friday 9:00am–6:00pm ET and Saturday 10:00am–2:00pm ET. Have your order confirmation email to hand; it carries the order ID the desk needs. You may also write to [email protected], but a call is faster.
3. Returning the bottles
Return the bottles to:
11870 62nd St N, Largo, FL 33773, United States
Enclose a note with your full name, the email address on the order and the order ID. A parcel that arrives without these cannot be matched to a purchase, which is the most common reason a refund is delayed.
4. Return shipping
Return postage is paid by the buyer. We strongly advise a tracked service: the refund clock starts when the bottles are received, so proof of delivery is what protects you if a parcel goes missing in transit.
5. Refund timing
Refunds are issued 3 to 5 business days after the returned bottles are received. Your bank or card issuer then typically takes a further 5 to 10 days to post the refund to your account. These are two separate clocks and the second is outside our control.
6. Digital bonus guides
The digital guides included with the three and six-bottle packs are yours to keep. There is nothing to return and their inclusion does not reduce a refund.
7. What is covered
This policy covers JellyFil purchased through jellyofil.com on the 2026 Cycle E distribution, lot JF-26/E-2219. Product obtained from a marketplace, auction site or third-party storefront cannot be matched to that record and is not covered here. You can check the lot code on the base of the bottle against the batch record we publish.
8. Cancelled and undelivered orders
If we cancel an order you have paid for, or an order is returned to us as undeliverable, you will be refunded in full to the original payment method.
9. Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer law. Where local law gives you a stronger right than this policy, that law applies.
10. Changes
If this policy changes, the current version is the one on this page and the date at the top moves forward. The policy that applies to an order is the one in force when the order was placed.
Contact
Tracking, changes and refunds: +1 (507) 448-8190 or
[email protected]
Website, corrections, privacy and legal notices:
[email protected]
Distributor: Instituto Experience, Lakeland, FL 33804, USA
Returns: 11870 62nd St N, Largo, FL 33773, USA
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